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GoPro Provided Shea Support in High Definition!

posted Jun 21, 2013, 11:21 PM by Shea Edmondson-Wood   [ updated Jun 21, 2013, 11:21 PM ]
We reached out to Woodman Lab's GoPro camera company in effort to get Shea a Hero surf camera. At first we weren't sure where to start, but we found a web form that allowed us to submit an online question. Now obviously there is not a drop down option on the form for our pretty specific and unique request so it was rather generic... we didn't hold out much hope of reaching anyone that could help.

Happily, the next day someone from the support team emailed me and suggested a few folks to contact directly. Progress! I wrote a rather lengthy email explaining our situation and need, hoping we might secure a discounted (or even refurbished) model that would be appropriate for Shea.

WE DIDN'T HAVE TO WAIT LONG FOR A REPLY... the next morning I received a reply from GoPro's Director of Communication, Rick Loughery appreciated Shea's quest and committed the support of GoPro! In all, at least 7 members of the GoPro team that came in contact with our request were circling back and touching base with us to ensure we were being served. It's unbelievable!
WITHIN DAYS Shea was opening his boxes of BRAND NEW gear--camera, mounts, a WiFi remote... they even provided him a memory card so he could hit the ground running! All at NO cost, we didn't even pay for the generous 2 day FedEx shipping!

Thank you Rick and GoPro, Shea will certainly hold up his end of this deal...he will be a terrific ambassador for kids and surfing and couldn't be happier to be a member of Team GoPro!